Privacy Policy

Roadside Mate ("Roadside Mate," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or request our roadside assistance services.

Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address (if provided)
• Vehicle make, model, and color
• Service location and GPS location (when you choose to share it)
• Payment information (processed securely by our payment provider)
• Any additional information you voluntarily provide when requesting service

How We Use Your Information

We use your information to:

• Provide roadside assistance services
• Dispatch technicians to your location
• Communicate regarding your service request
• Send service confirmations, ETA updates, and customer support messages
• Process payments
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations

SMS Communications

If you voluntarily provide your phone number and explicitly opt in by checking the SMS consent box on our website, you agree to receive SMS text messages from Roadside Mate regarding:

• Roadside assistance requests
• Dispatch updates
• ETA notifications
• Appointment confirmations
• Customer support

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP.

Consent to receive SMS messages is not required to purchase our services.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers that help us operate our business, including payment processors, website hosting providers, communication providers, and other vendors performing services on our behalf. These providers may use your information only to perform services for Roadside Mate.

We may also disclose information when required by law or to protect our legal rights, customers, employees, or the public.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Your Rights

Subject to applicable law, you may request to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw your SMS consent at any time by replying STOP

Third-Party Services

Our website may use trusted third-party services for payment processing, website hosting, analytics, mapping, or communications. These providers maintain their own privacy policies governing their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Roadside Mate

Email: support@roadsidemate.com

Website: https://roadsidemate.com